FAQs

Frequently Asked Questions

What is SedationSync?

SedationSync is a HIPAA-compliant platform that connects dental offices with mobile anesthesiologists, streamlining scheduling, communication, and patient management in a single dashboard.

Is SedationSync HIPAA compliant?

Absolutely. All PHI is encrypted in transit and at rest, with audit logging and role-based access.

Do I have to add my own offices?

No. You can join just the marketplace, set your availability, and start receiving booking requests immediately.

What’s the “Private Office Portal” add-on?

 It lets you invite the offices you already work with. They get a limited-access portal to upload patients directly to your calendar only (they won’t see the broader marketplace).

How do I control what offices see my calendar?

 Your public availability is shown in the marketplace. Private offices see only the dates you approve for them.

How do we find an anesthesiologist?

 Go to Marketplace → filter by date, location, board certification, adult/pediatric scope, and more. Click Request Booking to send a case.

We already partner with a single anesthesiologist—can we still use SedationSync?

Yes. If your provider invites you via the Private Office Portal, you’ll land on a pared-down version that lets you add patients and chat—no marketplace access unless you upgrade.

What does it cost?

  • Core Marketplace Account (Anesthesiologist): NO booking fee.

  • Private Office Portal Add-on: $49/month $5, per invited office.

  • Office/DSO Marketplace Plan: Tiered SaaS license—see pricing page.

Can I cancel at any time?

 Month-to-month subscriptions can be cancelled with 30 days’ notice; annual plans are discounted but prepaid.

Are there any setup fees?

No, there are no setup fees for any of our plans. You only pay the advertised monthly fee.

Do you offer a free trial?

Yes, we offer a 14-day free trial for all new customers on any plan, allowing you to experience the full platform before committing.

What does the asterisk (*) mean in some features?

Features marked with an asterisk (*) are premium features that may have usage limitations or require additional configuration.

How does HIPAA compliance work with SedationSync?

SedationSync is fully HIPAA-compliant, with end-to-end encryption for all communications, secure data storage, and comprehensive audit trails.